Terms & Conditions

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information
• Australian Deliveries

Shipping & Delivery

Delivery Costs Within Australia

In our order section you are presented with three choices:

 

As noted on the Checkout page

1. • $15.00   All cigar or accessories orders within Australia – express post.
2. • P.O.A. All humidor orders within Australia – ordinary mail.

All Cigar and basic Accessory orders within Australia are sent by express post — guaranteed next day delivery for the following post codes.

International Shipping

All cigars orders are dispatched by EMS International Courier service. EMS is the affiliate of Australia Post – our national postal service. 
Australia Post – Sending Overseas

EMS have a fully intergrated tracking service  
Australia Post – Track Your Item

Delivery times are normally 3-5 working days to most world destinations. We confirm by e-mail – the Air Way Bill number for tracking on dispatch.

Thank you again for your business
“Cigar Heaven is the only place for the best assortment of the Highest Quality Cigars and Cigar Accessories”

Humidor Orders

All humidor orders within Australia are sent by ordinary mail and usually take a maximum of three days … 

For Humidor orders that are “freight P.O.A.” please telephone (07) 3892 5166 or Email Cigar Heaven  sales@cigarheaven.com.au to arrange a freight costing.

On all orders we e-mail the Postal Identification Number of the package and the expected arrival date. We like to build up a delivery profile for all post codes, and would appreciate a quick e-mail confirming delivery

Privacy & Security

SSL/TLS (Secure Sockets Layer/Transport Layer Security) encrypts information between a visitor’s browser and a server. These protocols protect against electronic eavesdroppers. This also protects sensitive communications (for example, credit card numbers and login information).

Both of these protocols initiate a handshake, during which your server and the user’s computer agree on specific conditions. These conditions include a set of public and private keys. Both computers use these keys to encrypt and decrypt messages transmitted during communication.

Returns & Replacements

Cigar heaven offers a Customer Satisfaction Guarantee.

We offer a money back – no questions asked guarantee – on each and every product we sell.

Details and inclusions:
We will refund or replace any item where you are not satisfied with that Item where:

•  There is a fault with the item
•  It is unused or not what you expected or you simply don’t want it.

Return it to us and we will either replace the item or refund the price you paid on the item within 10 days from the date of your invoice, as long as it is un-used and in its original packaging and you meet the costs of returning the items to our premises.

We understand that you are not always sure of what you will receive when you order or buy online, we will work with you where possible to make sure you are satisfied with you purchase.

If you have any questions, please telephone (07) 3892 5166 or Email Cigar Heaven sales@cigarheaven.com.au

Ordering

The Cigar Heaven website uses the highly successful Magento software platform and features a user friendly Shopping Cart in making your ordering or buying process simple and easy.

If you intend using our website on a more frequent basis then we recommend creating an “online account” (registering). This allows you to go straight to the account dashboard and allows order confirmations to be quickly and easily sent to you.

Favourites
When an item is expanded in the shopping cart you can add it to a favourites list. When the favourites list is open you can add comments to a product. The Favourites list appears on the menu bar or you can also access it in the My Account section.

Compare
As with favourites, when a product is expanded in the shopping cart it can be added to the Compare List. This is useful when you have like products (up to 5). When there are items in the Compare List it will appear on the home screen list. Click on compare and the items will be displayed side by side so you can easily compare the details.

For Guest ordering
Add items to your shopping cart. When you have completed your purchase you will be prompted to enter your delivery and payment details.

For Registered Users

•  Login by entering your email address and password.
•  Select item/s from the many featured products and add selection to cart.
•  When finished your shopping experience – view your selections prior to proceeding to the “Checkout”.
•  You will then be directed to the Checkout screen.
•  From the Checkout Cart you can simply review your order and make any changes you require.
• You can add other items by selecting edit to add more items.
• All the information you have entered in the checkout process will be saved.
• > Click on Place Order
•  Your order will be processed and you will receive a confirmation email.

At any stage you can leave the website and any items in the shopping cart will remain there. When you return select My Cart from the menu bar to open up the shopping cart and continue ordering.

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Payment, Pricing & Promotions

Pay Online with your Credit Card
At “Checkout” you will be prompted to select the options for a “Credit Card”. Follow the prompts to enter your preferred details to finalise payment.

Existing Account Holders
To purchase you must have an existing 30 day account with us to use this option. If you wish to apply for an account download the account application from the main menu bar. Then complete (fill in) the fillable “PDF Order Form” (also located on the top menu bar) and submit when completed.

Pricing
All prices quoted or displayed on the Cigar Heaven website are in Australian Dollars and prices displayed include GST. A GST summary is displayed in the Shopping Cart. Prices are updated from time to time as market forces dictate.

Promotions
Any promotions will be displayed on the main Home page.

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Viewing Orders

You can view all your previous orders You can select an existing order and open it to reorder. Once it is opened you can add or remove items or change quantities. This is an extremely handy feature for customers who regularly order the same items.

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Updating Account Information

Account Dashboard
This provides a snapshot of your recent orders and Account Information. From here you can edit your account information and change your password.

Address Book
Here you can edit existing billing or shipping addresses. You can also add multiple delivery addresses.

Australian Deliveries

INTERSTATE NETWORK	To and From	POSTCODES
When posted from Moorooka	Canberra	2600-2639: 2900-2920
(4000-4209)	Sydney and Suburbs	2000-2249; 2555-2574; 2740-2786
	Gosford	2250-2263
	Newcastle	2280;2300; 2302-2310
	Casino-Township only	2470
	Tweed Heads/Murwillumbah	2484-2490
	Wollongong	2500-2530
	Melbourne and Suburbs	3000-3210
	Geelong	3211-3220
	Latrobe Valley	3825; 3840-3844
	Adelaide	5000-5199; 5942;5950
	Perth (CBD only)	6000-6005; 6800-6899
	Hobart	7000-7019; 7050-7053; 7055
	Launceston	7248-7325
QLD. STATE NETWORK	BETWEEN THE FOLLOWING PLACES
	Brisbane and Suburbs	4000-4209
	Gold Coast	4210-4299; 2484-2490
	Goodna/Booval/Ipswich/Boonah
	Lockyer Valley	4300-4349
	Toowoomba	4350-4428; 4486-4488; 4494-4498; 4602-4618
	Strathpine/Caboolture
	Sunshine Coast	4500-4601
	Maryborough/Burnett/Bundaberg	4619-4676
	Gladstone	4680
	Rockhampton/Yeppoon	4700-4702 (P.O.Box only 4702); 4703
	Mackay	4740
	Townsville	4810-4815; 4817; 4818
	Cairns	4870